Challenging conversations are an inevitable part of our work – both with clients and with our legal aid co-workers. The extraordinarily stressful life circumstances many clients face, disagreements about case strategy and service delivery, and other challenging factors can lead to adversarial conversations. This training will offer strategies for navigating difficult conversations, including discussion of various conflict styles and respectfully resolving disagreements.
Kim Irish Heinonen, OneJustice
Ariella Morrison, OneJustice