Challenging conversations are an inevitable part of our work – both with clients and with our legal aid co-workers. The extraordinarily stressful life circumstances many clients face, disagreements about case strategy and service delivery, and other challenging factors can lead to adversarial conversations. This training will offer strategies for navigating difficult conversations, including discussion of various conflict styles and respectfully resolving disagreements.


Kim Irish Heinonen, OneJustice
Ariella Morrison, OneJustice

The Legal Aid Association of California (LAAC) is an approved multi-activity MCLE provider (Provider #2303).

LAAC’s trainings are intended for legal aid advocates. If you are not a civil legal aid attorney, please consider donating here.

The Legal Aid Association of California (LAAC) produces trainings designed for civil legal aid and pro bono attorneys throughout the state, bringing the experts directly to the advocates helping low-income Californians. Technology permitting, all trainings are recorded and archived for later on-demand viewing by advocates. This training is intended to provide legal information, not legal advice, for the purposes of training only practicing attorneys. The legal information in this webinar is not intended to be a substitute for seeking personalized legal advice from an attorney licensed to practice in your jurisdiction.

How to Have Hard Conversations with Clients & Co-workers- Part 1

March 22, 2023

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