Legal aid providers need great data to do great work. For example, data that tells you whether your clients feel up-to-date on their cases. Data that tells you what your volunteers are experiencing. Data that tells you what’s working well with virtual and in-person meeting operations, and what’s working not so well.
In this interactive workshop, we will share how legal aid organizations across the country have used client feedback for fundraising, strategic decision-making, and advancing equity goals. We will share best practices and lessons learned, including survey design, data collection techniques, confidentiality, reporting, visualization, and change management.
Presenters:
Valerie Threlfall, Managing Director, Listen4Good
Virginia Taylor, Legal Services Director, and Co-Founder, Open Door Legal
No MCLE Provided.