Legal aid providers need great data to do great work. For example, data that tells you whether your clients feel up-to-date on their cases. Data that tells you what your volunteers are experiencing. Data that tells you what’s working well with virtual and in-person meeting operations, and what’s working not so well.

In this interactive workshop, we will share how legal aid organizations across the country have used client feedback for fundraising, strategic decision-making, and advancing equity goals. We will share best practices and lessons learned, including survey design, data collection techniques, confidentiality, reporting, visualization, and change management.

About Listen4Good: Listen4Good helps organizations gather and analyze client feedback data for fundraising, strategic decision-making, and advancing equity goals. Participating organizations in L4G receive access to: 1) 1:1 coaching support; 2) group learning; and 3) a core web application that provides functionality to build strong feedback loops. Since 2016, Listen4Good has supported nearly 800 organizations through our 18-month capacity-building program.

Presented by Heidi Elneil and Sachi Takahashi-Rial from Listen4Good


Please note that this training is not eligible for MCLE credit.

The Legal Aid Association of California (LAAC) is an approved multi-activity MCLE provider (Provider #2303).

LAAC’s trainings are intended for legal aid advocates. If you are not a civil legal aid attorney, please consider donating here.

The Legal Aid Association of California (LAAC) produces trainings designed for civil legal aid and pro bono attorneys throughout the state, bringing the experts directly to the advocates helping low-income Californians. Technology permitting, all trainings are recorded and archived for later on-demand viewing by advocates. This training is intended to provide legal information, not legal advice, for the purposes of training only practicing attorneys. The legal information in this webinar is not intended to be a substitute for seeking personalized legal advice from an attorney licensed to practice in your jurisdiction.

Using Client Feedback Data for Fundraising, Strategic Decision-Making, and Advancing Equity

May 1, 2024

Sponsoring Organization(s):

MCLE Hours: