Strategies for Navigating Hard Conversations with Clients and Coworkers
Date training recorded: Mar 23, 2017
Trainer(s): Chris McConkey, Kimberley Irish
Sponsoring Organization(s): OneJustice
Our legal system creates challenging conversations. In legal aid, staff compassionately serve clients whose cases cause them enormous stress. Societal shortcomings, mental health issues, and wariness towards the legal profession exacerbate tense conversations between legal aid staff and those seeking their help. Even co-counsel and coworker relationships can feel adversarial when disagreements about strategizing cases and delivering services arise. It is essential, however, to helping a client understand his or her options and to charting the most successful path for a case, program, and organization that legal services staff successfully navigate these dynamics. In this training, OneJustice’s Healthy Nonprofits Program (“HNP”) will offer strategies for planning and maneuvering through hard conversations. This training will focus on conflict styles and a best-practices model for respectfully resolving disagreement.
Chris McConkey, OneJustice
Kim Irish, OneJustice
1 Hour of general MCLE available.
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This webinar is intended to provide legal information, not legal advice for the purposes of training only practicing attorneys. The legal information in this webinar is not intended to be a substitute for seeking personalized legal advice from an attorney licensed to practice in your jurisdiction. Further, we do not intend to create an attorney-client relationship with any listener.
ADDITIONAL INFOTraining URL
Additional Materials URL
MCLE: 1 hour
Last revised: Apr 19, 2018 10:09 am