August 21, 2015
The Health Consumer Alliance of San Diego, representing several legal aid organizations, sent a letter to Covered California complaining about problems with the implementation of the health laws.
“Some of these issues have continued for some time, including issues we first raised in early 2014 without adequate resolution for consumers. Many consumers face considerable difficulties in enrolling in the correct plan with the correct level of financial assistance, even after coming to agreement with Covered California staff as to what should be done,” the group wrote. Problems include a lengthy wait at the online help desk, mistakes in calculations for eligibility, missing tax forms, and delays in receiving coverage, primarily due to technology issues.
“It’s essential that consumers waiting in that help desk trouble queue get into a health plan,” said Jen Flory, a senior attorney at the Western Center on Law and Poverty, part of the Health Consumer Alliance. “We want to make sure they get the proper attention.”
The alliance contracts with the exchange to connect them to consumers facing barriers to Covered California and other services.
Organizations mentioned/involved: Western Center on Law & Poverty (WCLP), Legal Aid Society of San Diego (LASSD)