August 21, 2015
In response to criticism from the Health Consumer Alliance of San Diego, Covered California, California’s healthcare exchange, vowed to fix longstanding enrollment and tax-related errors that have blocked consumers from getting coverage for months and left some with unforeseen bills.
Peter Lee, executive director of the Covered California exchange, addressed the complaints at a board meeting, noting that more staff and resources have been assigned to resolve these lingering glitches.
Some of the biggest problems include consumers blocked from getting health coverage for months because of Covered California’s inability to overcome computer glitches. Covered California is also struggling to issue corrected tax forms for some consumers despite repeated requests.