The Organization

Eviction Defense Collaborative (EDC) is the only legal services organization in San Francisco solely focused on eviction prevention. EDC’s goal is to prevent displacement, stabilize communities, and ensure housing equity in San Francisco. Formed in 1996 as the primary clearinghouse for tenants filing initial responses to unlawful detainer lawsuits (UD), EDC has developed an effective, client-centered, trauma-informed, and culturally sensitive triage clinic model to process the high volume of clients through our daily, open door clinic model. We offer legal services in response to an eviction, tenant rights education, rental assistance, and advocacy for clients residing in city shelters, all under one organizational umbrella. EDC prides itself on being the safety net for San Francisco tenants, serving tenants regardless of income, immigration status, or neighborhood.

Job purpose

This is a temporary to permanent position

Reporting Directly to the Operations Office Manager, the Temp Operations Associate is an integral part of the EDC team providing support in daily operations matters to ensure that EDC achieves its objectives and runs smoothly. This position will work closely with employees in all departments. Because we strive to be barrier-free and client-centered, the position requires individuals who truly
enjoy working with people, have the skills, and can work effectively in a collegial and fast-paced environment.

** This is an onsite position that will require presence at our SF office **

Qualifications

First and foremost, the applicant must profoundly share EDC’s mission and vision of social justice and be able to manage stressful situations with empathy and calm. Below are additional qualifications:

● First and foremost, the applicant must profoundly share EDC’s mission and vision of social
justice and be able to manage stressful situations with empathy and calm. Below are
additional qualifications.
● 2-4 years of experience in office management and operations. – You’ll be the “owner” of
several key responsibilities, and we’re looking for someone with confidence and experience
● Outstanding skills in developing relationships with colleagues, clients, and vendors
● Ability to troubleshoot standard office equipment and basic issues with laptops. Be able to
communicate with tech support on advanced issues when needed
● Ability to make quick decisions and exercise good judgment
● Ability to handle a high volume of work efficiently and under pressure with the ability to
work collaboratively or independently
● Outstanding organizational skills and attention to detail
● Outstanding interpersonal skills and the ability to work with diverse groups of people
● while possessing high levels of integrity, optimism, and energy
● Must be able to thrive in an agile, entrepreneurial, mission-driven, union environment
● Must be comfortable with data processing, using cloud technology, Microsoft Office,
Google Suite, Salesforce, PM platforms (Asana), and other common computer programs
● Excellent verbal and written communication skills
● Human resource, administration, and project management experience are a plus
● Previous nonprofit experience is a plus
● Other language proficiency is preferred but not required

Duties and Responsibilities
● Operations (85%)
● Maintain, administer and thoroughly train others on effective use of platforms and systems
● Schedule and provide support for board, staff, and committee meetings
● Monitor inventory and place supply orders as needed for office and remote staff needs
● Work closely with program staff to ensure they have all necessary hardware and software to
support program goals and efficiencies
● Participate in cross-functional projects to improve multiple aspects of EDC’s services
● Support Executive Director in matters concerning office space, facilities management,
insurance, contracts, and vendor selection
● Cooperate with different departments to improve business operations
● Serve as the main point of contact for all general office inquiries
● Facilitate, manage and receive deliveries for EDC offices
● Coordinate with the Building Manager to make sure all operations run smoothly, including
● managing office keys, building maintenance concerns, general office upkeep, and any
changes to office spaces
● Coordinate production of brochures, flyers, etc. with printers, mailings, etc.
● Maintain office and departmental calendars as required. Organizing and communicating
details of staff meetings, staff development days, and office celebrations
● Resolve facility and equipment (e.g., copier, phone, fax, etc.) issues when possible.
Coordinating with building and outside vendors as necessary.
● Attend Admin. team and Operation team meetings
● Review supplies costs and compare the EDC budget to ensure compliance with spending
limits.
● Attend development and finance-related meetings to present and develop new tools and
projects for EDC programs as needed
● Provide general office support, including telephone and email coverage, distributing mail,
receiving deliveries, and greeting visitors
● Manage and maintain the staff section of the EDC website and intranet, including adding
new staff information, removing former staff information, and posting job openings in
collaboration with the People Operations department
● People Operations Support (15%)
● Partner with the People Operations team to support the onboarding process by preparing
and delivering equipment and systems needs and thoroughly training new hires on its use
● Plan and schedule spaces for both on-site and virtual organization-wide meetings and
training for all-staff events
● Organize communicate all-staff meetings as needed and in partnership with the People
Operations and Leadership via our org calendar

Compensation
Your salary will depend on years of experience. Starting salary for the position is $55,000 +. This is a non-exempt, full-time position (Monday –Friday 9:00am – 5:00pm).

We offer a highly competitive benefits package which includes:
100% Employer paid medical, dental, vision (base plans), LTD & STD coverage. You will also qualify for an employer contributed 401(k) account, one hour paid lunch daily, commuter benefits, bike reimbursements, and a FSA dependent care account. Access to our new office space. In year one, you will be entitled to 15 days of paid vacation, 12 paid sick days and 14 paid holidays.

Working Conditions
At present, due to the COVID-19 pandemic, and until further notice, EDC is operating in a hybrid fashion, with some remote work and some onsite work. This role will be onsite and not a remote position. EDC’s In Office COVID-19 Safety Plan adheres to the CDC’s health and safety guidelines and the federal OSHA requirements for workplace safety.

*Proof of vaccination required*

The employee is expected to be in the office (or available while working remotely) during normal business hours and to communicate with staff regarding whereabouts when elsewhere for meetings or other obligations. Additionally, the employee is expected to be reachable by email, phone, and video conference as needed during normal business hours, Monday – Friday 9:00 am – 5:00 pm.
The position requires working with short and long-term deadlines. It also requires working with and on behalf of low-income clients, many of whom are people of color, and to be able to work effectively with clients impacted by trauma (emotional, mental, and physical). Some evening and weekend work may be required.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee
to successfully perform the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.
● Prolonged sitting/standing.
● Extensive typing/data entry.
● Close visual acuity to prepare and analyze data, text, and figures.
● Prolonged computer use.

Application Process
Email your resume and cover letter as attachments to jobs@evictiondefense.org with “Temp Operations Associate Job title” in the subject line. We are reviewing applications on a rolling basis. Direct Reports The employee will not supervise any employees.
Commitment to Equity, Diversity and Inclusion EDC is committed to continually building a diverse and inclusive workplace. We do so because it is the right thing to do, and because we know it makes our work stronger and more effective. We encourage applications from people of all backgrounds. EDC understands and values a workplace with staff from diverse educational backgrounds, cultures, ethnicities, races, sex, gender identity and expression, national origin, ages, languages spoken, veteran’s status, skin color, religion, disability, sexual orientation and beliefs. All qualified applicants will receive consideration for employment. The Eviction Defense Collaborative believes that all persons are entitled to equal employment opportunity and does not discriminate on any basis prohibited by applicable law.

Operations Associate (Temp to Perm)
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