POSITION: Managing Attorney – Client Intake Workgroup

LOCATION: Ron Olson Justice Center

SALARY: DOE with excellent benefits


APPLICATION DEADLINE: Continuous until position is filled.

The Legal Aid Foundation of Los Angeles (LAFLA) is the frontline law firm for low-income people in Los Angeles and is currently accepting applications for the position of Managing Attorney. LAFLA seeks to achieve equal justice for poor and low-income people in greater Los Angeles. We change lives through direct representation, systems change, and community education.

The Organization: LAFLA ( is a nonprofit law firm that protects and advances the rights of the most underserved – leveling the playing field and ensuring that everyone can have access to the justice system. Every year, LAFLA helps more than 100,000 people in civil legal matters by providing direct legal representation and other legal assistance for low-income people across the Greater Los Angeles region. Our unique combination of neighborhood offices, self-help centers at courthouses, and domestic violence clinics puts LAFLA on the frontlines in communities at the forefront of change.  LAFLA has over 100 employees with over 70 attorneys.  LAFLA operates five neighborhood offices and several off-site locations.  For more information, please visit  HYPERLINK “”


Active membership in the California State Bar;

Demonstrated knowledge of poverty law (across substantive areas) and community legal needs;

Experience supervising staff and interacting with clients;

Excellent written and verbal communication skills;

Ability to meet deadlines and perform multiple tasks while maintaining attention to detail;

Knowledge of principles of administration and supervision;

Previous experience in a legal services program preferred;

Knowledge of, and comfort with, intake systems and technology;

Ability to work cooperatively with staff effectively at all levels;

Ability to travel to LAFLA’s five offices; and

Willingness to work beyond a minimum 7.0 hour workday, including evening and weekend meetings and events, and work weeks in excess of 35 hours when caseload or other obligations so necessitate.


Supervise and provide regular training for intake staff in LAFLA’s five offices;

Oversee all aspects of screening applications for legal assistance;

Supervise the delivery of all advice and counsel and limited services provided by intake paralegals and screeners in all substantive areas;

Oversee online intake program implementation;

Maintain call flow charts, call routing, intake and screening scripts for each area of law, sample advice letters, call center protocols, and staff training manuals;

Work closely with Managing Attorneys team;

Hold regular team meetings and facilitate intake meetings with other workgroups;

Ensure timely and appropriate responses to incoming requests for legal assistance;

Explore new models for service delivery utilizing technology;

Work closely with the Director of Litigation & Policy and other Managing Attorneys to ensure the Foundation’s mission is being met; and

Ensure that legal services provided are consistent with LAFLA’s priorities, policies and procedures, and that they maximize office resources to provide the highest quality client service.

HOW TO APPLY Please submit a cover letter and resume online to Include “Managing Attorney – Client Intake” in the subject line.

PROBATIONARY PERIOD – A oneyear probationary period will be required.

AN EQUAL OPPORTUNITY EMPLOYER Selection will be based solely on merit and will be without discrimination because of race, color, national origin, ancestry, ethnicity, citizenship, creed, sex, gender, sexual orientation, gender identity, transgender status, age, religion, genetic information, physical or mental disability, medical condition, military or veteran status, pregnancy, childbirth or related medical condition, marital or registered domestic partners status, or any other legally protected status.

Managing Attorney – Client Intake Workgroup
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