Legal Advice Line Staff Attorney


WHO WE ARE: For over 50 years, CCLS has been representing and advocating for low income individuals in Merced, Tuolumne, Mariposa, Fresno, Tulare, and Kings Counties—a region where intense poverty exists side by side with unparalleled wealth and abundance. Our mission is to provide high quality, no-cost civil legal services to low income individuals, families, and communities—improving the wellbeing of our Valley through systems-changing advocacy, client education, and legal work that meets individual clients’ immediate needs. We also work closely with agencies and community organizations that share our commitment to support our clients in being their own agents of change.

The CCLS Legal Advice Line (LAL) allows individuals and groups in Central California to apply for and, if determined eligible, to receive legal advice regarding a wide range of legal issues over the telephone. Under the supervision of the LAL Team Leader, the staff attorney will work with the team to efficiently deliver high-quality legal information, advice, and referrals for civil legal issues in the areas of housing, public benefits, health, consumer, education, basic estate planning, and family security.

Position: Legal Advice Line Staff Attorney
Experience: 2 Years of Related Experience
Application Deadline: Monday, October 5, 2020
Location: Fresno Office
Term of Employment: Regular, Full Time
Other: FLSA Exempt, Union Position

Please visit to submit an online application and join our CCLS family in an effort to Advance Justice & Empower People.

1. Resume
2. Cover Letter addressing the following questions:
a. Please tell us briefly about your experience, if any, doing advocacy work with a low-income community. What skills and qualities did you bring that were important to the effort? What did you learn?
b. Please describe your leadership experience, if any.
c. Tell us about your connection to the Central Valley: how well do you know it? Do you have ties here? What draws you here?
d. Do you have particular interest in being a Legal Aid lawyer? If so, please tell
us about that.
3. Three Professional References
4. Legal Writing Sample

• Monitors LAL call flow and performance via call monitoring, call data reports, and inperson observations;
• Reviews LAL files for transfer and closing;
• Monitors status of cases sent for follow up;
• Reviews and revises advocate closing letters to ensure the time closure of LAL files;
• Responsible for effectively and efficiently answers questions from staff and confirming that legal advice provided by LAL staff is accurate and appropriate;
• Conducts initial applicant screening, performs conflict checks, and determines eligibility for services;
• Provides appropriate referrals to applicants that are determined to be non-eligible, conducts telephone interviews with callers determined to be eligible and enters sensitive client demographic information into computer database system;
• Maintains electronic client case files, conveys legal advice and information consistent with established guidelines;
• Ability to work both independently and cooperatively in a team environment; maintain positive working relationship with team and other staff members; and provide and receive assistance from team and other staff members;
• Ability to speak on the phone and take consecutive calls for up to two hours at a time without a break multiple times per day;
• Ability to work under pressure and deal with stress while maintaining a professional and appropriate manner with callers and staff;
• Ability to work quickly but accurately, multi-task, and meet short time lines;
• Assists the Legal Advice Line Supervising Attorney/Team Leader in research of complex legal issues and writes internal memorandums on their interpretation and provides guidance on those legal issues;
• Assembles and mails appropriate correspondence and literature to clients as needed.
• Participates in organizational projects such as developing and conducting client surveys to improve delivery of client services;
• Participates in weekly Legal Advice Line meetings for case review and substantive training;
• Continuously improves their knowledge and ability to provide efficient, high quality legal assistance;
• Engages in community outreach as directed and as needed;
• Performs other duties as assigned.

• Ability to fluently and effectively speak, understand and courteously speak with individuals seeking assistance in person and over the phone.
• Capable of effectively and courteously speaking with individuals from the client community who communicate using other languages or methods (with the use of an interpreter as needed).
• Ability to interact with individuals and groups in a professional, courteous, and culturally competent manner.
• Ability to engage in outreach activities in the community, as needed.
• Excellent oral and written communication skills, and ability to document work activities on a contemporaneous and accurate basis.
• Ability to be punctual and reliable in attending work and keeping work commitments.
• Ability to obtain and maintain detailed understanding and ensure compliance with grantor requirements and CCLS policy and practices.
• Ability to obtain and maintain detailed understanding of substantive law areas addressed by the Legal Advice Line.
• Significant experience in civil legal matters highly preferred.
• Bilingual highly preferred (Spanish/English, Hmong/English).
• Competency/experience with PC systems and standard software (Microsoft Office, Access, Word, Excel, Outlook, PowerPoint, other relevant databases.
• Reliable transportation, a valid CA drivers’ license with appropriate car insurance.
• Member in good standing of the State Bar of California or admission within twelve months of hire; or eligible to practice under the Registered Legal Services Attorney Program.

SALARY/BENEFITS: Salary Range DOE ($54,684-$87,468); benefits include medical, dental, vision, life, disability insurance coverage; employer contribution to 403(b) plan based on length of service; 14.5 paid holidays; generous vacation and sick leave policy; some professional dues paid by CCLS; if qualified, participation in the School Loan Reimbursement Assistance Program, and/or a Bilingual Supplement.

CCLS is an equal opportunity employer: we value equity, inclusion, and diversity, across all races, cultures, classes, ages, religions, gender identities and presentations, sexual orientations, body sizes, family structures, abilities, and all categories protected by law. We encourage all interested individuals to apply.

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